Frequently asked questions

This is a great question to ask and you should ask it of any web design and development firm you are considering. Many firms will farm out work to freelancers or interns. Some firms give little or no access to client’s who want to speak directly with their designers or developers. Our clients work directly with our tight knit crew of 12. Who that will be depends on your project needs and what stage of the process you are in during the project. The Founder, Mike also stays involved from start to finish.

YES! Everything that we build will be 100% owned by you. Most of our clients stay with us for the life of the website. Our team is just irresistible that way. But if for any reason you decide you want to take your site to another hosting service and get another company to service the site, we will happily assist you in making the transition as effortlessly and efficiently as possible. The website is yours after all, and we want you to take it wherever you go.

We do not outsource a single piece of our projects! You will work with our entirely local Vermont team from start to finish.

We sure can! When we craft your proposal, we will provide you with a list of related projects and references.

Yes. We include copy writing and editing in all of our proposals. We also build your sitemap and help structure the foundation of your website in the planning stages.

Yes. We can help you source stock photos from sites from Depositphotos. We also have an in-house photography and video production department available to produce custom photography and videos for your website.

Eternity was founded in 2000 by Founder, Mike Lannen. You can learn more on our Team page.

Never fear, that's why we are here. You can learn about our time proven process on our process page.

The cost of a website can vary depending on various factors, just like the cost of a house may vary. Though our website projects generally start in the $20,000 range for basic business sites and range upward depending on your unique needs.

The project starts with a 50% deposit and 4 monthly installments of the project balance over the course of development.

We work with a broad range of company types [small start-ups, large corporations, nonprofits, travel & tourism, B2B, B2C and more] across many business industries [technology, food, apparel, health + beauty, camps, travel, finance, arts, fair trade, and more.]

Over the years, we've helped businesses improve customer service, market their products, and attract customers. Functionality requests range from basic to advanced. Our team takes the time to get to know your industry, organization, and competitors to ensure your site supports all of your goals.

Since we offer web design services for businesses and nonprofits of varying sizes, our timeline for website redesigns can be anywhere from 3-9 months, depending on the complexity of the project. Typically however, our average turnaround time is 3-4 months for a new website — with rush fees available for faster deadlines.

We build all of our websites on the open-source Content Management System (CMS) platform called MODX. You can learn more about MODX here.

No. We are exclusively a MODX CMS firm. In choosing to build with one platform over the past 10 years, we have become experts in MODX and can create extremely custom solutions for our clients.

No. We only support websites that we have fully built. We have this policy so that we can 100% stand behind everything that we craft. There are issues of liability of multiple programmers touching the same code over time.

The Founder, Mike Lannen, formed Eternity in his dorm room at Champlain College in 2000. He believes in not only building websites, but in building relationships that last a life-time, and then some, hence the name. What few people know, is that Mike wore Calvin Klein ETERNITY cologne through college and when trying to come up with a tradename to register, the bottle caught his eye and he ran with Eternity Web Development.